Faq
Orders & Payments
What payment methods do you accept?
We accept:
Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Maestro, JCB, Diners Club, and UnionPay.
Digital Wallets: Apple Pay, Google Pay, Shop Pay, and Klarna.
Can I change or cancel my order after placing it?
We begin processing orders as quickly as possible. If you need to modify or cancel your order, please contact us immediately at info@waverit.com.
While we will do our best to accommodate your request, changes or cancellations may not be possible once an order has entered processing or has been shipped.
How do I know if my order was successful?
You will receive an order confirmation email immediately after your purchase.
If you do not see it, please check your spam or junk folder. If you still cannot find it, please contact us at info@waverit.com.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders across the United Kingdom, with no minimum spend required.
How long will my order take to arrive?
Processing Time: 1–3 business days (Monday to Friday)
Shipping Time: 5–8 business days (Monday to Friday)
Estimated Delivery Time: 6–11 business days
Please note that delivery times are estimates and may vary due to circumstances beyond our control.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM (GMT+00:00) Greenwich Mean Time (London), Monday to Friday.
Orders placed after this time will begin processing on the next business day.
Do you ship internationally?
Currently, we only ship within the United Kingdom, but we're working on expanding our reach in the future.
How can I track my order?
Once your order is shipped, you'll receive an email containing a tracking number so you can follow your package's journey.
You can also check your order status on our Order Tracking page.
What if my package is lost or delayed?
If you experience any shipping issues, please contact us immediately at info@waverit.com.
We'll work closely with our shipping partners to resolve the issue as quickly as possible.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned with all original packaging and accessories
- Accompanied by proof of purchase
How do I start a return?
Simply email us at info@waverit.com with your order details.
Once your return request is approved, we'll provide you with return instructions.
How long does it take to get a refund?
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 7 business days.
Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.
What items are non-returnable?
We do not accept returns on:
- Gift cards
- Custom or personalized items
- Products that have been damaged through misuse or unauthorized modifications
What if I receive a defective or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us immediately at info@waverit.com and include photos of the item and packaging.
We will review the issue and work with you to provide an appropriate resolution as quickly as possible.
Customer Support & Contact
How can I contact you?
Email: info@waverit.com
Phone: +44 7988 525816
Address: 22 Mervan Rd, London, England, SW2 1DT, United Kingdom
Get in touch: Contact us form
Response Time: We aim to respond within 1 Business Day.
Customer Service Hours
Monday to Friday: 9AM - 5 PM
Saturday and Sunday: Closed