Refund policy

At Waverit (waverit.com), we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we are here to help.

Our policy lasts 30 days from the date your order is delivered.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The product was purchased within the last 30 days.
  • The product is in its original packaging, unused, and in the same condition as received.
  • All original accessories, manuals, and packaging materials are included.
  • The product shows no signs of misuse, damage, or unauthorized modification.

2. The Return Process

  1. Contact our support team at info@waverit.com with your order number and reason for return.
  2. Once your return is approved, we will provide you with the specific return instructions and the authorized return address.
  3. Securely pack your items and ship the package using a trackable shipping service.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

3. Shipping Costs

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, Waverit will cover 100% of the return shipping costs. Please include photos of the issue in your initial email so we can assist you as quickly as possible.

Change of Mind

For all other returns (for example, personal preference or accidental orders), the customer is responsible for the cost of return shipping.

4. Refunds

Once your return is received and inspected at our authorized facility, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 7 business days of receiving and inspecting the returned item.

Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

5. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain items may not be eligible for return if they have been:

  • Opened or used
  • Damaged by improper handling
  • Returned without original packaging or accessories
  • Modified or altered in any way

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check with your payment provider or bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@waverit.com.

7. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If you wish to cancel an order, please contact us as soon as possible at info@waverit.com.

Once an order has been shipped, it can no longer be cancelled and must be returned in accordance with this Refund Policy.

Contact Information

Waverit

22 Mervan Rd
London SW2 1DT
United Kingdom

Email: info@waverit.com

Phone: +44 7988 525816

Website: www.waverit.com